Privacy Policy

1. Information We Collect

When you contact us for service, we may collect:

• Contact details: your name, phone number, and email address so our dispatchers and drivers can reach you.
• Location data: the address, mile marker, or roadside location where you need assistance.
• Vehicle information: year, make, model, color, and condition of the vehicle being towed or serviced.
• Service & billing details: the service requested, payment method (cash or Zelle), and any insurance claim information you provide for reimbursement purposes.
• Usage data: anonymous analytics about how you use our website, collected via Google Analytics to improve our services.

2. How We Use Your Information

• To dispatch a tow truck or roadside technician to your location.
• To communicate with you about your service request and arrival times.
• To process payments and provide itemized receipts for insurance reimbursement.
• To coordinate with body shops, insurance adjusters, or motor clubs at your request.
• To comply with Florida towing regulations and law enforcement requests.
• To improve our website, services, and customer experience.

3. Information Sharing

We do not sell, rent, or trade your personal information. We may share your data only in these limited circumstances: (a) with the tow driver assigned to your call; (b) with your insurance company or motor club when you request reimbursement; (c) with a body shop or repair facility you direct us to deliver your vehicle to; (d) when required by law, court order, or law enforcement investigating an accident or abandoned vehicle; or (e) with service providers (such as Google Analytics) who help us operate our business under strict confidentiality obligations.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies, including Google Analytics, to understand how visitors use our site and to improve performance. Cookies are small text files stored on your device. You can disable cookies in your browser settings, and we display a cookie consent banner so you can choose whether to accept non-essential cookies. Essential cookies needed for the site to function are always active.

5. Data Security

We implement reasonable technical and organizational safeguards to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain service records, dispatch logs, and customer information for as long as necessary to provide our services, comply with Florida Department of Transportation record-keeping requirements, and handle any insurance or legal claims. You may request deletion of your personal data at any time, subject to legal retention obligations.

7. Your Rights

You have the right to access, correct, or request deletion of your personal information. You may also opt out of marketing communications at any time. To exercise these rights, contact us using the information below.

8. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a minor has provided us information, please contact us and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website or services after changes constitutes acceptance of the updated policy.